Frequently Asked Questions
Are your products genuine?
We only sell 100 per cent genuine and fully packaged, exactly the same packing as available in a high street shop.
How do I pay for the shopping?
We accept all credit cards except American Express or debit card payments through HSBC, Paypal or Google Checkout.
Does the Prices include VAT?
All of our prices are inclusive of UK VAT.
What about P&P?
FREE DELIVERY over £ 100.00 applies to all UK online customers. This offer will be applied automatically to qualifying baskets at the checkout. Unfortunately we are not currently able to deliver to BFPO addresses.
How long will it take to receive my order?
Orders are dispatched by Royal Mail recorded delivery within three working days of the order date. Please allow up to eight working days for delivery to the UK. We usually provide a Royal Mail reference number for you to track your purchase.
What is your returns policy?
Please see the returns section of the website.
Do you ever run out of popular product lines?
We only promote lines that we stock. In the unlikely event that an item is not in stock we will contact you immediately on receipt of your order to advise you when the item will be available and provide the option to cancel the order, or to select another item. In the event you decide to cancel the order, we will refund the money immediately to the credit card that has been used to pay for the order. We will also inform you of the refund via email.
Frequently Asked Questions About Perfume
Why do perfumes smell different on different people?
Your own body chemistry affects how different notes react on your skin. Anything that affects the “natural” smell of your skin, such as stress, hormonal changes, your current diet or medications, might change how a perfume smells on you.
How can I make my perfume last longer on my skin?
All other things being equal, perfumes evaporate more rapidly from dry skin, so the best way to make fragrance last longer is to use a relatively heavy body lotion or cream. Some people like to buy the “matching” cream for their fragrance, but you can also use an unscented cream like Cetaphil, or try petroleum jelly or jojoba oil. You might also try a light mist to your hair, which is said to hold scent longer than skin.
What are Eau De Toilette, Eau De Parfum, etc?
These terms refer to the strength of the fragrance, or more specifically, to how much high grade alcohol and/or water has been added to the fragrance oils. Parfum (generally the most concentrated form you can buy) has 15-25% perfume oil dissolved in alcohol. Any mixture with a lower proportion of oil to alcohol is an eau (water).
Eau Fraiche (Usually 3% or less perfume oil)
Eau de cologne (2 – 5% perfume oil)
Eau de Toilette (4 – 10% perfume oil)
Eau de parfum (8 – 15% perfume oil)
Soie de Parfum (15 – 18% perfume oil)
PARFUM or Perfume (15 – 25% — also sometimes referred to as extract or extrait)
Perfume oil (15-30% perfume oil in an oil rather than alcohol base)
You may also see the term Parfum de Toilette. Most companies use this term to describe a concentration that is either the same as Eau De Parfum, or between Eau De Parfum and Parfum. Other companies use the term to describe an Eau De Toilette concentration.
To further confuse matters, some companies use different notes, or different proportions of notes, in the different forms of fragrance they offer. In addition, some companies reserve costly fragrance oils for their parfum, and use synthetic substitutes in lighter concentrations.
What are top, middle, and base notes?
Top notes provide the first scent impression of a fragrance once it has been applied to the skin. They are usually lighter, more volatile aromas that evaporate readily. Their scent usually lingers for between 5 and 30 minutes. Middle notes, sometimes referred to as “heart notes”, make up the body of the blend. They may be evident from the start, but will usually take 10-30 minutes to fully develop on the skin. They are the notes that classify the fragrance family (floral, oriental, chypre, etc, see below). Base Notes are those with the greatest molecular weight. They last the longest, and are also important as fixatives, that is, they help slow down the evaporation rates of the lighter notes, giving the fragrance holding power. Common base notes include oakmoss, patchouli, woods, musk and vanilla.
A fragrance which does not have traditional top, middle and base notes is usually described as “linear”.
What are the “fragrance families”?
These are “aroma groupings” of related scents. There is more than one classification system in use, but many list 7 major families: Greens, Florals, Aldehydics, Chypre, Oriental, Fougère & Tobacco/Leather.
How long can I keep my perfume before it “turns”?
Some industry experts say that perfume should be replaced every year, but properly stored, perfumes should last much longer. Most perfumes will keep several years, some will keep many more years than that.
To store perfume properly, keep it away from heat